Returns and Refunds

GlowBougiePeps is NOT responsible for any of the following: Lost, delayed, or stolen packages once dropped off with the courier, Packages not received due to incorrect address provided by the customer, or items that arrive broken or damaged during shipping. Orders will be processed once payment is received and confirmed. Tracking will be sent to the email you provide on your order. Orders will be cancelled if payment is not received after checking out or once you have opened the payment link. Ensure that you are sending payments to the payment selected at checkout. If you select one and send it via a different payment method than you chose, your order will be cancelled or delayed. Please read the instructions thoroughly. Once an order has been processed there is a ZERO REFUND POLICY.

It is highly encouraged to add insurance to your packages. It is $1 dollar for every $100 of your total in case the package is lost, stolen, or damaged during transit.

⚠️ PRE-SALE items will NOT ship until they arrive. If you order other items with a pre-sale they ALL ship together. If you want them to go out seperate please place separate orders. You are NOT being scammed. A PRE-SALE item means exactly that. You buy in to this to lock your product in before it arrives and you get priority to the product inventory. I do NOT know arrival dates UNTIL it clears customs.

Order Issues

Please submit an email to the following email address:

Support@divinebougie.com

Include in the email:

• Order number

• Name on the order

• What is wrong/missing/etc

• Picture of invoice and problem

We typically try to respond within 72 hours from receipt of the problem. Failure to include all required info will cause delays in issue being addressed.

Shipping Information

  1. Please note that shipping times on the courier side (UPS/USPS) are taking longer than usual. I have no control over this. If you need a status update on your order please contact UPS/USPS directly.
  2. This is a nationwide UPS problem not a localized problem.
  3. Your tracking is sent to you via pirateship and the storefront. Use your tracking to track your packages. I cannot tell you where or why your package is doing what it’s doing while in transit.
  4. DO NOT do a chargeback because UPS is taking “too long” this is not a bougie logistics issue this is a UPS problem. You don’t do this to mainstream stores why would you do it to a small personal business?
  5. There is NO ETA TIME on how fast the claims get processed on the UPS SIDE. There is a banner across their platform that they use for claims that reads “Processing times are taking longer than usual, thank you for your understanding”…..guess what? This means EVERYONE. I NEVER guarantee a response time from myself or UPS because I cannot give you an accurate one. If I could, I would.
  6. If you pay for 2 day or overnight and UPS FAILS to deliver in a timely manner? THIS IS NOT MY FAULT. We can attempt to file a claim and see if they will reimburse the shipping cost, but there’s no guarantees. I had a personal 2 day package take 6 days to get to me.
  7. I will no longer be responding to emails asking when your package is arriving. Check your tracking, monitor the updates, ensure you don’t have a presale item in your order and if you don’t call UPS, and if they deem it lost, email me the details so I can start the claim process. They require a ton of information from me for each claim. More info you give me, more evidence I have to give them.

🧪 Product Guarantees 🧪

GlowBougiePeps/DivineBougie does not guarantee the weight, purity, potency, or efficacy of any product. Products are not manufactured by GlowBougiePeps and GlowBougiePeps is merely a third-party seller. All available information (COAs/testing) is available within the community page.

Please contact me directly if you are not in the forum where all the members and testing results are. If you have an issue with the quality of an item you may contact the original manufacturer at your own discretion. GlowBougiePeps is not responsible or liable for product efficacy, weight, purity, and you understand this when purchasing research products from this website. There is a ZERO refund policy.

🔬 Research Use Only 🔬

• All products sold by GlowBougiePeps are for research purposes only.

• All products sold by GlowBougiePeps are NOT for human or animal consumption under any circumstances.

⚠️ Legal & Safety Disclaimers ⚠️

• Products are not FDA-approved for human or veterinary use.

• Not intended to diagnose, treat, cure, or prevent any disease.

• All information provided is for educational and informational purposes only, and not medical advice.

• Always consult a licensed healthcare provider before making any health-related decisions.

📌 Liability 📌

• GlowBougiePeps disclaims all responsibility for misuse, injury, or damages caused by improper handling of any products purchased.

• Buyer assumes full responsibility for complying with local laws and regulations.